Payment Methods

Payment Policy

Touches UAE offers secure payment options to make checkout simple and convenient. Available methods may vary depending on your device, payment provider, eligibility, and checkout settings.


Accepted Payment Methods

You can choose from the payment methods available at checkout, which may include:
  • Visa and Mastercard
  • Apple Pay and Google Pay
  • Tabby and Tamara installment options, where available


Secure Payments

Online payments are processed through secure payment gateways using industry-standard security measures. Touches UAE does not collect or store your complete debit or credit card details.


Payment Authorization and Order Confirmation

Your payment method may be authorized before we process your order. We begin processing after payment is successfully authorized. You will receive an order confirmation email with your order details. If it does not arrive, please check your spam or junk folder.


Failed or Declined Payments

A payment may be declined because of insufficient funds, incorrect or expired card details, bank security checks, transaction limits, or a temporary payment-provider interruption. Please check your details, try another available payment method, or contact your bank or payment provider for help.


Currency

Prices are displayed and charged in United Arab Emirates Dirhams (AED). If your card is issued in another currency, your bank or payment provider may apply its own exchange rate or additional fees.


Order Verification

To help protect customers, we may verify payment or order information, request additional confirmation, or cancel an order that appears unauthorized or fraudulent. We may contact you before dispatch to verify selected orders.


Refunds

Approved refunds are handled according to our Return & Refund Policy. Refunds are generally processed to the original payment method within approximately 5–10 business days. Your bank or payment provider may take additional time to post the refund.
Original delivery charges and payment processing fees may not be refundable unless the refund is due to an error on our part or applicable law requires otherwise.


Need Help?

For payment questions, email care@touchesuae.com or message us on WhatsApp at +971 52 756 2266. Our customer care hours are Monday–Sunday, 9:00 AM–9:00 PM UAE time.