Privacy policy

Last updated: May 20, 2026

Privacy Policy

At Touches UAE, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, or contact us.

Our website, www.touchesuae.com, is operated by Touches FZC LLC, Dubai, United Arab Emirates. Our store is powered by Shopify, helping us provide a secure and seamless online shopping experience.

Information We Collect

We may collect personal information required to process orders and improve your shopping experience, including:

Name, email address, phone number, billing address, and shipping address
Order details, purchase history, returns, exchanges, and customer support requests
Account details, preferences, and saved information if you create an account
Website usage data such as device information, browser type, IP address, and pages visited
Marketing preferences, including newsletter subscriptions and communication choices

Payment Information

Payments are processed securely through trusted payment providers. Touches UAE does not collect, store, or have access to your full debit card, credit card, or sensitive payment details.

We only receive payment confirmation and order-related information necessary to process and fulfill your purchase.

How We Use Your Information

To process, confirm, fulfill, and deliver your orders
To provide customer support and respond to inquiries
To process returns, refunds, exchanges, or cancellations
To improve our website, products, and customer experience
To send order updates, delivery notifications, and service communications
To send marketing communications where permitted or with your consent
To help prevent fraud, maintain security, and comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share necessary information only with trusted third-party service providers who help us operate our business, including:

Shopify and website service providers
Payment processors and fraud prevention providers
Delivery, shipping, and fulfillment partners
Customer support, analytics, and marketing service providers
Legal or regulatory authorities where required by law

Cookies & Website Tracking

Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze website traffic, and support advertising or remarketing activities. You may manage or disable cookies through your browser settings.

Data Security

We take reasonable measures to protect your personal information and maintain secure systems to support safe online shopping. However, no online platform can guarantee complete security, and we recommend keeping your account credentials confidential.

Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill orders, comply with legal requirements, resolve disputes, and maintain business records.

Your Rights

Depending on applicable laws, you may request access, correction, or deletion of your personal information. You may also unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.

Third-Party Links

Our website may contain links to third-party websites or services. Touches UAE is not responsible for the privacy practices, content, or security of external websites.