Privacy policy

TOUCHES UAE

Privacy Policy

At Touches UAE, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, or contact us.

Last updated: May 20, 2026

Our website, www.touchesuae.com, is operated by Touches FZC LLC, United Arab Emirates. Our store is powered by Shopify to help provide a secure and seamless online shopping experience.

01
PERSONAL INFORMATION

Information We Collect

We may collect personal information required to process orders and improve your shopping experience, including:

01

Name, email address, phone number, billing address, and shipping address.

02

Order details, purchase history, returns, exchanges, and customer support requests.

03

Account details, preferences, and saved information if you create an account.

04

Website usage data such as device information, browser type, IP address, and pages visited.

05

Marketing preferences, including newsletter subscriptions and communication choices.

02
SECURE PAYMENTS

Payment Information

Payments are processed securely through trusted payment providers. Touches UAE does not collect, store, or have access to your full debit card, credit card, or sensitive payment details.

We only receive payment confirmation and order-related information necessary to process and fulfill your purchase.

03
HOW YOUR DATA IS USED

How We Use Your Information

01

To process, confirm, fulfill, and deliver your orders.

02

To provide customer support and respond to inquiries.

03

To process returns, refunds, exchanges, or cancellations.

04

To improve our website, products, and customer experience.

05

To send order updates, delivery notifications, and service communications.

06

To send marketing communications where permitted or with your consent.

07

To help prevent fraud, maintain security, and comply with legal obligations.

04
TRUSTED PARTNERS

Sharing Your Information

We do not sell your personal information.

We may share necessary information only with trusted third-party service providers who help us operate our business, including:

01

Shopify and website service providers.

02

Payment processors and fraud prevention providers.

03

Delivery, shipping, and fulfillment partners.

04

Customer support, analytics, and marketing service providers.

05

Legal or regulatory authorities where required by law.

05
WEBSITE EXPERIENCE

Cookies & Website Tracking

Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze website traffic, and support advertising or remarketing activities.

You may manage or disable cookies through your browser settings.

06
PROTECTING YOUR INFORMATION

Data Security

We take reasonable measures to protect your personal information and maintain secure systems to support safe online shopping.

No online platform can guarantee complete security. We recommend keeping your account credentials confidential and using secure passwords.
07
INFORMATION STORAGE

Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill orders, comply with legal requirements, resolve disputes, and maintain business records.

08
YOUR PRIVACY CHOICES

Your Rights

Depending on applicable laws, you may request access, correction, or deletion of your personal information.

You may also unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.

09
EXTERNAL WEBSITES

Third-Party Links

Our website may contain links to third-party websites or services. Touches UAE is not responsible for the privacy practices, content, or security of external websites.

10
CHILDREN'S INFORMATION

Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children.

11
POLICY UPDATES

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page along with the revised effective date.

PRIVACY QUESTIONS?

Contact Information

If you have any questions about this Privacy Policy or your personal information, our customer care team will be happy to assist you.

EMAIL Customer Care care@touchesuae.com
WHATSAPP / PHONE Chat With Us +971 52 756 2266
BUSINESS HOURS Monday – Sunday

9:00 AM – 9:00 PM UAE Time

REGISTERED OFFICE Touches FZC LLC

Amber Gem Tower, Mezzanine Floor
Sheikh Khalifa Street
Ajman, United Arab Emirates
P.O. Box: 4848