Shipping & Delivery Policy

TOUCHES UAE

Shipping Policy

At Touches UAE, we are committed to delivering your order with care, reliability, and attention to every detail.

Touches UAE operates under Touches FZC LLC, an e-commerce business based in the United Arab Emirates, offering carefully curated home, dining, décor, furniture, and lifestyle collections through our online store.

DELIVERY INFORMATION

Shipping & Delivery

Estimated delivery times are displayed on each product page.

Most ready-stock items are delivered within the estimated timeframe. However, delivery dates may occasionally be affected by courier schedules, public holidays, weather conditions, or other unforeseen circumstances.

Some products, including selected furniture, handcrafted, made-to-order, customized, or special-order items, require additional preparation time and may have a longer delivery period. The estimated delivery time will be clearly displayed on the relevant product page.

Once your order has been shipped, tracking information may be provided where applicable.

Orders containing multiple items may be delivered in separate shipments depending on product availability, warehouse location, or supplier dispatch arrangements.

If your order exceeds the estimated delivery timeframe or is marked as delivered but has not been received, please contact our customer care team for assistance.

WHAT TO EXPECT

Shipping Terms

Delivery Coverage

We currently deliver across the United Arab Emirates only.

Delivery Time

READY STOCK 1–3 Business Days

Most ready-stock products are delivered within 1–3 business days across the UAE.

MADE TO ORDER 7–10 Business Days

Selected made-to-order, customized, or specially sourced products require additional preparation time.

The applicable delivery timeframe is clearly displayed on each product page before purchase.

Orders placed after business hours, on weekends, or during public holidays may require additional processing time.

Shipping Fees

Orders below or equal to AED 100 AED 25 Delivery Fee

Orders AED 100 & above Free Shipping

Any additional delivery charges, if applicable, will be clearly communicated before order confirmation.

Express Delivery

Express delivery may be available for selected ready-stock products depending on stock availability and delivery location.

For urgent delivery requests, please contact our customer care team before placing your order.

Express delivery is not available for made-to-order, customized, or special-order items.

Delivery Process

Orders are delivered through our trusted third-party logistics partners directly to your doorstep.

MADE ESPECIALLY FOR YOU

Made-to-Order & Customized Items

Products with an estimated delivery time of 7–10 business days, including made-to-order, customized, personalized, or specially sourced items, are not eligible for return, exchange, or refund, except in the following circumstances:

The item arrives damaged during delivery.

The wrong item has been delivered.

The item has a verified manufacturing defect.

By placing an order for these products, the customer acknowledges and agrees to this policy.

INTERNATIONAL ORDERS

International Shipping

At this time, Touches UAE does not offer direct international shipping through the website.

If you wish to arrange international delivery independently, our customer care team can provide approximate package dimensions and shipping weight information.

The customer will be responsible for arranging courier collection, shipping, customs clearance, duties, taxes, and any associated costs.

HANDLED WITH CARE

Fragile Items & Product Handling

Many of our collections include delicate and fragile products, including porcelain dining sets, glassware, cups, serving pieces, marble products, and decorative accessories.

Every order is carefully inspected, securely packed, and prepared to help ensure it arrives safely.

If your order arrives damaged, please contact our customer care team within 48 hours of delivery and provide clear photos of the item, packaging, and shipping label.

NEED ASSISTANCE?