Shipping & Delivery Policy

At Touches UAE, we are committed to delivering premium tableware, dinnerware, serveware, décor, and lifestyle products across the UAE with care and reliability.

Touches UAE operates under Touches FZC LLC, an e-commerce business based in the United Arab Emirates, offering curated home and dining collections through our online store.

Shipping & Delivery

In most cases, your order will be delivered within the estimated delivery timeframe mentioned on the product page. However, actual delivery dates may occasionally be affected by courier schedules, public holidays, weather conditions, or other external factors.

Once your order is shipped, tracking details may be shared with you where applicable. If you need assistance regarding your delivery, our customer care team is always happy to help.

Orders containing multiple items may sometimes arrive in separate shipments depending on product availability or warehouse dispatch arrangements.

If your order exceeds the estimated delivery timeframe or shows as delivered but has not been received, please contact our customer support team for assistance.

Shipping Terms

Delivery Coverage

We currently deliver across the United Arab Emirates only.

Delivery Time

Delivery time is typically 1 to 3 business days across the UAE and is mentioned directly under the product name on each product page.

Orders placed after business hours, weekends, or public holidays may require additional processing time.

Shipping Fees

A shipping fee of AED 25 is applicable on orders below AED 150.

Any additional delivery charges, if applicable, will be clearly communicated before order confirmation.

Express Delivery

Expedited delivery may be available for selected ready-stock items depending on availability and delivery location.

For urgent delivery requests, please contact our customer care team before placing your order.

Delivery Process

Our products are delivered through trusted third-party logistics partners directly to your doorstep.

International Shipping

At this time, Touches UAE does not offer direct international shipping through the website.

If you wish to arrange international delivery independently, our customer care team can assist by providing approximate package dimensions and shipping weight information. The customer will be responsible for coordinating courier pickup, shipping arrangements, customs clearance, duties, taxes, and all associated costs.

Fragile Items & Product Handling

At Touches UAE, many of our collections include delicate and fragile items such as porcelain dining sets, cups, serving pieces, and decorative products.

We carefully inspect, pack, and fulfill every order to ensure products are protected and delivered in the best possible condition to our customers’ doorsteps.

If your order arrives damaged or if you experience any delivery issues, please contact our customer care team for assistance.

Customer Support

For any shipping or delivery inquiries, please contact us:

Email: care@touchesuae.com

WhatsApp: +971 52 756 2266

You may also visit our Contact Us page.

For additional information, please review our Terms & Conditions and related store policies.