Last updated: May 20, 2026

Terms of Service

Welcome to Touches UAE. These Terms of Service explain the rules, conditions, and responsibilities related to using our website, placing orders, and purchasing products from us.

This website is operated by Touches FZC LLC, Dubai, United Arab Emirates. By accessing or using www.touchesuae.com, you agree to the terms outlined below.

Use of Our Website

You agree to use our website only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with its operation, or use it in a way that may harm Touches UAE, our customers, or third parties.

Product Information

We make every effort to display product descriptions, images, pricing, dimensions, and availability as accurately as possible. However, slight variations in color, texture, size, or finish may occur due to photography, screen settings, handcrafted finishes, or material characteristics.

Orders & Acceptance

Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee final acceptance of the order. Touches UAE reserves the right to refuse, cancel, or limit orders due to stock availability, pricing errors, suspected fraud, inaccurate information, or operational reasons.

Pricing & Payment

All prices displayed on our website are listed in AED unless stated otherwise. Payments must be completed using the secure payment methods available during checkout. Touches UAE does not store or have access to your full card details or sensitive payment information.

Shipping & Delivery

Delivery services are currently available within the United Arab Emirates only. Delivery times, shipping fees, and service availability may vary depending on product availability, customer location, courier schedules, public holidays, or unforeseen circumstances.

For more detailed information regarding deliveries and shipping timelines, please refer to our Shipping Policy.

Returns, Refunds & Cancellations

Returns, refunds, exchanges, and cancellations are handled according to our Refund & Return Policy. Customers are encouraged to review these policies carefully before placing an order.

Promotions & Offers & Discounts Codes

Promotional offers, discount codes, and special campaigns may be subject to specific conditions, validity periods, exclusions, or minimum purchase requirements. Touches UAE reserves the right to modify or discontinue promotions at any time without prior notice.

Unless otherwise stated, only one promotional code, discount code, coupon, or special offer may be applied per order. Promotional codes, discounts, and offers cannot be combined, stacked, or used in conjunction with any other promotion, sale, clearance item, or special offer unless expressly stated otherwise by Touches FZC LLC. We reserve the right to modify, suspend, or cancel any promotion or discount at any time without prior notice and to refuse or cancel any order where promotional codes or offers have been used in violation of these terms.

Intellectual Property

All content available on this website, including product images, descriptions, logos, graphics, branding, and design elements, is the property of Touches UAE or its respective content providers. Content may not be copied, reproduced, distributed, or used without prior written permission.

Customer Information

Customers are responsible for providing accurate billing, shipping, and contact information when placing orders. Touches UAE is not responsible for delays, failed deliveries, or issues caused by incorrect or incomplete customer information.

Limitation of Liability

To the fullest extent permitted by applicable law, Touches UAE shall not be liable for indirect, incidental, or consequential damages arising from website usage, delayed deliveries, product misuse, or circumstances beyond our reasonable control.

Third-Party Services

Our website may integrate or rely on third-party services such as Shopify, payment gateways, delivery providers, analytics tools, and external links. These services may operate under their own terms and privacy policies.

Changes to These Terms

We may update these Terms of Service from time to time. Any revisions will be published on this page together with the updated effective date. Continued use of our website indicates acceptance of the revised terms.

Governing Law

These Terms of Service are governed by the applicable laws and regulations of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the UAE courts or the relevant competent authorities.