Shopping on Touches UAE is simple and secure. Browse our collections, select your preferred items, add them to your cart, and proceed to checkout.

Once your payment is completed, you will receive an order confirmation email with your purchase details.

We accept a range of trusted payment methods including Visa, Mastercard, Apple Pay, Google Pay, Tabby, and Tamara, as well as other payment options that may be displayed during checkout.

Available payment methods may vary depending on your device, payment provider, and eligibility.

Yes. All prices displayed on our website are listed in AED and include VAT where applicable according to UAE regulations.

Orders may be canceled before shipment processing begins. Please contact our Customer Care team as soon as possible and we will do our best to assist.

Made-to-order, customized, personalized, specially sourced, or special-order products may not be canceled once production, sourcing, or customization has started.

Ready-stock products are typically delivered within 1–3 business days.

Certain made-to-order or specially sourced products require approximately 7–10 business days. The estimated delivery timeframe is displayed on each product page.

Yes. Once your order has been dispatched, shipping and tracking updates will be shared where available.

Yes. We currently deliver across all Emirates within the United Arab Emirates through our trusted delivery partners.

Made-to-order pieces are produced specifically after your order is confirmed rather than being held as ready stock. This allows us to carefully prepare each piece according to the selected design, size, material, finish, and available options.

Our standard production and delivery timeframe for made-to-order pieces is approximately 7–10 business days.

For more complex or highly customized pieces, additional time may be required. If this applies to your order, our team will advise you accordingly.

Yes. Selected made-to-order pieces can be customized in size, fabric, color, wood finish, or other details depending on the design.

If you have something specific in mind, please contact our team before placing your order. You are also welcome to share reference images so we can help find the closest option to your preferred look.

If you need to make a change, please contact us as soon as possible. We will do our best to accommodate your request before production begins.

Once production, sourcing, or customization has started, made-to-order and customized pieces may no longer be changed or canceled.

As made-to-order and customized pieces are prepared specifically for your order, they are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

If there is an issue with your order upon delivery, please contact our Customer Care team and we will be happy to assist.

Eligible products may be returned within the applicable return period provided they are unused, in their original condition, and returned with their original packaging.

Products with an estimated delivery timeframe of 7–10 business days, including made-to-order or customized items, are not eligible for return unless they arrive damaged, defective, or incorrect.

Please contact our Customer Care team at care@touchesuae.com and provide your order number and the reason for your return request.

Approved refunds are typically processed within approximately 5–10 business days, depending on your payment provider or bank.

No. You can complete your purchase using Guest Checkout without creating an account.

Your personal information is processed using trusted security measures and secure payment systems in accordance with our Privacy Policy.