Ordering & Payments

How do I place an order on Touches?
Shopping on Touches UAE is simple and secure. Browse our collections, select your preferred items, add them to your cart, and proceed to checkout. Once your order is confirmed and payment is completed, you will receive an order confirmation email with your purchase details.

What payment methods do you accept?
We accept secure online payments through major debit and credit cards including Visa, Mastercard, and American Express, along with other supported payment methods available during checkout.

Are prices inclusive of VAT?
Yes, all product prices displayed on our website are listed in AED and include VAT where applicable in accordance with UAE regulations.

Can my order be canceled after placing it?
Orders may be canceled before shipment processing begins. If you wish to cancel your order, please contact our customer care team as soon as possible and we will do our best to assist you.

Delivery & Shipping

How long does delivery take?
Delivery typically takes between 1 to 3 business days across the UAE depending on your location and product availability. Estimated delivery information is also displayed on the relevant product page.

Will I receive shipping updates?
Yes, once your order has been dispatched, shipping and tracking updates may be shared with you to help you follow your delivery status.

Do you deliver across the UAE?
Yes, we currently offer delivery services across the United Arab Emirates through our trusted delivery partners.

Returns & Refunds

What is your return policy?
Eligible products may be returned within the applicable return window provided that items are unused, in their original condition, and returned with the original packaging.

How do I request a return?
To request a return, please contact our customer support team at care@touchesuae.com and include your order number along with the reason for the return request.

How long do refunds take?
Once your return has been approved and inspected, refunds are typically processed within approximately 5 to 10 business days depending on your payment provider or bank.

Account & Privacy

Do I need an account to shop?
No, creating an account is not required. You may complete your purchase using guest checkout for a faster shopping experience.

How is my information protected?
Your personal information is securely processed and protected using trusted security measures and encrypted payment systems in accordance with our Privacy Policy.

Contact Us

Email: care@touchesuae.com

WhatsApp: +971 52 756 2266

We’re always happy to assist you with any questions regarding your order, delivery, or shopping experience at Touches UAE.