FAQ's

Ordering & Payments

Q: How do I place an order on Touches?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Once payment is completed, your order will be confirmed and processed.

Q: What payment methods do you accept?
A: We accept secure online payments via debit cards, credit cards, and other payment methods supported by Shopify.

Q: Are prices inclusive of VAT?
A: Yes, all prices are listed in AED and include VAT where applicable.

Q: Can my order be canceled after placing it?
A: Orders can be canceled before shipment. Once shipped, cancellations are handled according to our Return Policy.

Delivery & Shipping

Q: How long does delivery take?
A: Delivery typically takes 1 to 3 working days from order confirmation. Timelines may vary depending on location or unforeseen circumstances.

Q: Will I receive shipping updates?
A: Yes, once your order is shipped, you will receive a confirmation with delivery details.

Q: Do you deliver across the UAE?
A: Yes, we currently deliver within the United Arab Emirates.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unused, in original condition, with tags and original packaging.

Q: Are returns free?
A: Yes, free return pickup is provided for eligible returns.

Q: How do I start a return?
A: Contact us at support@touchesuae.com to request a return. Once approved, we will arrange item pickup from your address.

Q: Are there any items that cannot be returned?
A: Yes, final sale items are not eligible for return or exchange unless they are defective or damaged.

Q: Do you offer exchanges?
A: We do not offer direct exchanges. The fastest option is to return the item and place a new order once the return is approved.

Refunds

Q: How long does it take to receive my refund?
A: Approved refunds are processed to the original payment method within 10 business days after inspection. Banks may take additional time to post the refund.

Q: What if I haven’t received my refund yet?
A: If more than 15 business days have passed since approval, please contact us at support@touchesuae.com.

Damaged or Incorrect Items

Q: What if my item arrives damaged or incorrect?
A: Please inspect your order upon delivery and contact us immediately if an item is damaged, defective, or incorrect so we can resolve the issue promptly.

Account & Security

Q: Do I need an account to shop?
A: You may shop as a guest, but creating an account allows you to track orders, manage preferences, and enjoy a smoother checkout experience.

Q: How is my personal information protected?
A: We take data protection seriously. Your information is securely processed and stored in accordance with our Privacy Policy and applicable laws.

Privacy & Data Protection

Q: What personal information do you collect?
A: We collect information such as contact details, payment information, order history, and website usage data to provide and improve our services.

Q: Do you share my information with third parties?
A: Information may be shared with trusted partners such as Shopify, payment processors, and delivery providers, strictly to operate and improve our services.

Q: Can I request access or deletion of my data?
A: Yes. Depending on your location, you may request access, correction, or deletion of your personal data by contacting us.

Legal & Policies

Q: Which laws govern your website and services?
A: Our services are governed by the laws of the United Arab Emirates, and disputes fall under UAE jurisdiction.

Q: Can your policies change?
A: Yes, we may update our policies from time to time. Any changes will be posted on our website with an updated date.